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Whether you have a question about a gas range, need guidance choosing the right grill, or want an update on your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, and transit typically takes 5 to 8 business days after that.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Our team can walk you through the steps if needed.
How do I choose between a gas grill and a woodfired grill?
Gas grills offer convenient temperature control and quick startup, making them ideal for everyday cooking. Woodfired grills deliver a distinctive smoky flavor that is perfect for slow-cooked meats, artisan pizzas, and weekend gatherings. Consider how you cook most often and the flavors you enjoy.
What should I know before purchasing a pizza oven?
Think about your available outdoor space, preferred fuel type, and how often you plan to use it. Our pizza ovens are designed for home use and can reach the high temperatures needed for authentic, restaurant-quality results right in your backyard.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Timely Responses
We aim to reply to every inquiry within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Curated Quality
Every gas range, grill, and pizza oven is selected for lasting craftsmanship and dependable performance. Owned and operated by Castle and Croft LLC.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
